524 Demo Four - Overbooking
22, May 2008 21:15
Caro Lin - C Ground Staff - G
C: 請問飛往香港的 GC 231 班機在這裡劃位報到嗎?
May I check in here for flight 231 to HongKong?
S: 是的 麻煩請您出示機票及護照
Sure. May I have your passport and ticket?
Here you are.
S: 嗯 林小姐很抱歉 今天經濟艙的位子都已經滿了
Um..I am sorry, Miss Lin. The economy seats are fully taken.
C: 妳沒有搞錯吧?! 我有買機票耶 怎麼可能會沒有我的位子呢?!
Are you kidding? I bought the ticket!! Why there is no seat for me?
S: 林小姐我很抱歉 請稍等一下 我為您再確認一次有無其他空位
I am so sorry about that. Hold on, please. I have to check if there is any availible seat for you.
嗯 林小姐 抱歉 這班班機的經濟艙都滿了 您介意我為您升等至商務艙嗎?
Um.. Miss Lin, I am sorry that there is no economy seat for this flight.
Would you mind if I upgrade you to the business class?
C: For this flight?
S: Sure. And you don’t have to pay anything.
C: OK, that will be great.